Legal and regulatory

Introduction

Mullenders is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority ("SRA"), whose rules can be found on their website at www.sra.org.uk. The firm's SRA number is 69203.


Complaints

In accordance with our client care responsibilities we have a written complaints procedure and aim to ensure that any complaints are handled promptly, fairly and effectively in accordance with it.  In the event of a problem, a client is entitled to complain and the client will be advised to whom within the firm to complain.  We will provide a copy of our complaints procedure on request.
 

Indemnity Insurance

Details of our compulsory professional indemnity insurance are as follows. Our insurer is  QBE Insurance (Europe) Ltd Policy Number  PISRQM028180